Location: Remote
Role Type: Operations


  • Lead the development of ProLink’s clinical concierge model, services, and resources to achieve company and clinical objectives
  • Serve as a resource throughout the organization and with clients to advance and improve the practice environment supporting clinical excellence
  • Oversee development of recruitment, engagement, performance management, and retention programs, including the expansion and enhancement of existing loyalty program
  • Engage and consult with internal clients to support engagement and fulfillment goals
  • Oversee partnership with Compliance team to ensure safety and quality standards are held or met, includes board reporting and follow up
  • Provide guidance on appropriate sources of data and technology to support team members in making decisions and proactively mitigating risk
  • Provide direction to health care providers on specific requirements using industry knowledge
  • Use knowledge of processes and collaborate with external vendors to bring world class experiences that support, engage, and retain clinical talent as needed, from a personal and regulatory perspective
  • Analyze data to assess recruitment and retention initiatives and enhance talent experiences
  • Serve as a champion for the evolution of professional practice in clinical settings as designated by national and state standards of practice
  • Coordinate and lead on-call schedule in partnership with compliance and support teams


  • Master’s degree in nursing, health care administration, or related field or equivalent work experience
  • 10+ years of progressive leadership experience in HR, healthcare administration, nursing, or related field
  • Ability to travel at least 25%
  • Evidence of career progression in nursing, education, and leadership in a healthcare setting
  • Evidence of career progression in team building with an ability to apply a broad understanding of the healthcare market
  • Evidence of project design, implementation, and evaluation and a demonstrated ability to manage change while producing key business results
  • Knowledge of healthcare industry, strategy, financing, and operations
  • Demonstrated ability to work in an all-remote environment, showing independence and autonomy yet able to collaborate with subject matter experts (SME) as needed
  • Demonstrated ability to build and maintain a strong working relationship with operational leaders
  • Excellent written and oral communication skills to include assessment of needs, negotiation, decision making, influence, change management, and conflict resolution
  • Strong systems thinking and problem-solving skills, along with coordination of efforts among internal team members
  • Adaptable to balance multiple priorities, meet tight deadlines, and take accountability for deliverables
  • Proficient in Microsoft Office


  • Current RN licensure in candidate’s home state
  • Experience leading clinical outcomes (i.e., safety and quality standards or patient experience and engagement)
  • Experience with healthcare concierge model development and delivery
  • Staffing industry experience


Internal Job ID: 180

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.