Location: Remote
Role Type: Operations

The Clinical Compliance Manager position is within Prolink’s Workforce Solutions organization. This position works in partnership with internal Prolink teams and external stakeholders to lead and engage a high-performing team of compliance professionals. This team provides guidance and support on compliance initiatives, manages compliance efforts and programs, mitigates risk, and ensures adherence to regulations.

Role & Responsibilities

Clinical Compliance Administration

  • Maintain and demonstrate high ethical expectations and behaviors to reinforce Prolink as an industry leader for compliance
  • Lead and engage a high-performing compliance team in collaboration with internal operations team to facilitate consistent onboarding of new clients and external talent, provide service and support, and ensure compliance with all client and Joint Commission requirements
  • Oversee and implement internal processes to complete clinical licensure and client-specific credentialing, including support for questions related to licensure, eligibility, board action, and submission/compliance
  • Support ongoing Risk Management, includes reporting to the board
  • Reconcile Prolink and non-Prolink vendor management systems with internal requirements and partner with Implementation for new engagements  
  • Oversee regulations and regulatory process to implement relevant client requirements and guide Prolink policy creation and implementation
  • Assist with clinical guidance at implementation of new clients  

Clinical Compliance Client and Talent Experience

  • Support senior Clinical Compliance leadership to maintain client relationship for dedicated group of current clients, including consultation for compliance and regulatory guidance
  • Support Quarterly Business Reviews (QBR) with sales team for dedicated group of clients   
  • Partner with Clinical Practice team to provide 24/7 support for any talent related client issues
  • Evaluate current state and outcomes of external talent performance, including results reports for internal leadership, retention recommendations, and channeling of issues for resolution
  • Seek regular feedback from external clinical talent to drive improvements in programs, processes, and service levels
  • Oversee employee and occupational health for all talent on assignment with 24/7 accountability

Internal Team Management

  • Communicate and track performance goals and metrics related to time, accuracy, completeness, and talent and client satisfaction to drive accountability for results and a dedicated team environment
  • Ensure new compliance team members are completing training and are set up for success in their role

Minimum Position Qualifications / Education

  • Bachelor degree or equivalent certification in a related discipline
  • Relevant medical licensing and registration in specified state(s)
  • 3+ years of experience in a related field in a supervisory capacity and various healthcare settings
  • Experience with leadership in clinical regulatory audits conducted by The Joint Commission, or similar regulatory entity, including direct communication with surveyors
  • Experience with quality and/or process improvement
  • Able to build trust and rapport with internal and external stakeholders
  • High level of comfort with technology and social platforms

Preferred Qualifications / Experience

  • Staffing industry experience 


Internal Job ID: 213

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law. For more information, please review our policy and resources HERE.