Client Relationship Manager (2025-3207) job

JOB SUMMARY

The Client Relationship Manager (CRM) position is within Prolink’s Operations and Sales departments and partners with key stakeholders to manage client fulfillment, retention, and growth by providing a world class experience to direct local, direct national, or VMS account(s).

RESPONSIBILITIES

• Act as a liaison between each account and internal stakeholders to ensure high levels of client satisfaction
• Retain and grow volume within existing accounts
• Provide support to set fulfillment team goals
• Perform simple financial calculations and implement simple cost-saving strategies
• Seek support to conduct basic competitor research and analysis
• Coordinate client QBRs and internal client meetings
• Achieve performance targets for a portfolio size up to $100 million with up to 100 Talent on Assignment (TOA) as defined through weekly, monthly, quarterly, and annual metrics
• Perform other related duties as assigned

REQUIREMENTS

• Willing and able to travel as needed
• 2+ years of experience in staffing industry
• Knowledge of staffing industry business models and trends
• Basic understanding of financial management, workforce solutions, and data-driven decision-making
• Excellent communication, relationship building, and customer service skills
• Able to learn new concepts and effectively apply them
• Able to work with others to solve problems
• Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment
• Able to use a variety of business or technical programs to complete tasks
• High level of integrity, motivation, accountability, perseverance, and alignment with Prolink’s values

PREFERENCES

• Sales or account management experience
• Familiarity with vendor management and applicant tracking systems

Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the candidate selection process.  If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.