VMS Billing Team Lead (2026-3271)

JOB SUMMARY
The VMS Billing Team Lead position is within Prolink’s Finance department and partners with key stakeholders to serve as the subject matter expert in all stages of the VMS billing process.  This role has leader influence for a team of VMS Billing Specialists and acts as a mentor while completing onboarding and training for all team members.

RESPONSIBILITIES
•    Act as a subject matter expert in all stages of the VMS billing process including, but not limited to account reconciliation, dispute management and collections
•    Lead new hire and ongoing team training, reinforcing Prolink’s policies and procedures as needed
•    Coach and mentor team members to drive performance through side-by-sides, weekly audits, and timely feedback
•    Utilize advanced Excel skills to prepare weekly specialized reports for VMS billing, reconciliation, and time entry 
•    Act as a primary escalation point for operational issues in the team
•    Complete weekly billing
•    Maintain extensive knowledge of the reporting and resources available in each relevant VMS portal 
•    Coordinate with VMS billing managers to improve processes and build efficiencies on the team and across team within the organization
•    Perform other related duties as assigned

REQUIREMENTS 
•    Associate degree in a related discipline or equivalent work experience 
•    3+ years of experience in a related field 
•    Proficient in Microsoft Excel
•    Excellent attention to detail, critical thinking, organizational, prioritization, leadership, interpersonal, relationship building, customer service, and communication skills
•    Able to take initiative, prioritize job duties, efficiently organize a large volume of detailed work responsibilities, and adapt to new technology
•    Able to professionally manage confidential and sensitive information and employment issues
•    Able to read and interpret contracts to discern billing and timekeeping requirements
•    Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment
•    Able to use a variety of business or technical programs to complete tasks
•    High level of integrity, motivation, accountability, perseverance, and alignment with Prolink’s values

PREFERENCES
•    Proficiency in Workday, VMS, and Dynamics
Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the candidate selection process.  If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.