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Field Service Technician job in Traverse City, MI
Job Summary:
We are seeking a skilled and customer-focused Field Service Technician to join our team. As a Field
Service Technician, you will be responsible for providing on-site technical support, maintenance, and
repair services to our customers. Your expertise in troubleshooting and problem-solving will be essential
in resolving equipment issues and ensuring customer satisfaction. The ideal candidate will have strong
technical skills, excellent communication abilities, and a willingness to travel to various customer
locations.
Responsibilities:
• Travel to customer sites to perform installation, maintenance, and repair services on equipment and
machinery.
• Diagnose equipment malfunctions and troubleshoot technical issues.
• Conduct regular inspections and preventive maintenance to ensure equipment reliability.
• Collaborate with customers to identify their needs and provide appropriate technical solutions.
• Test equipment performance and conduct performance evaluations to ensure proper functioning.
• Provide technical training and support to customers on equipment operation and maintenance.
• Maintain accurate records of service activities, expenses, and customer interactions.
• Follow safety guidelines and protocols during field service visits.
• Collaborate with internal teams to address customer concerns and provide feedback on product
performance.
Requirements:
• Associate degree or technical certification in a relevant field (e.g., Electronics, Mechanical, etc.).
• Proven experience as a Field Service Technician or in a similar role.
• Strong technical knowledge of equipment and machinery.
• Proficiency in troubleshooting and problem-solving.
• Excellent communication and customer service skills.
• Physical ability to lift and handle equipment and tools.
• Willingness to travel frequently and work in diverse customer environments.
• Effective time management and organizational skills.
• Ability to work independently and adapt to changing field service demands.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law. For more information, please review our policy and resources HERE.
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