Sr. Onboarding & Credentialing Specialist (2026-3218) job

JOB SUMMARY

The Senior Onboarding & Credentialing Specialist position is within Prolink's Compliance department and partners with key stakeholders to complete onboarding activities for designated external talent.

RESPONSIBILITIES

• Prepare pre-employment paperwork
• Collect and maintain compliance documentation for all external employees, including I-9 verification, copies of ID’s, immunization records and certifications
• Complete drug testing and background check compliance
• Run and educate on Compliance Onboarding link ups
• Add and ensure accuracy when adding credentials into Bullhorn front office
• Ensuring all proper documentation is added into Bullhorn and eFile
• Handle confidential information on a regular basis such as personal information
• Responsible for complete and monitor compliance prior to an employee beginning a scheduled assignment
• Responsible for managing and distributing workload from the compliance inbox
• Ensure the team understands all client and regulatory requirements, effectively communicate policies and procedures, and partner in the development of new policies and processes
• Work with internal employees, external talent and clients as needed to resolved escalated issues
• Partner with the Compliance Manager on background check and drug screen process improvement and on background adjudication
• Ensure any new client checklists are added into the correspondence client requirements file
• Assist the expiring credentials team with any issues that may arise
• Work with the team to establish positive and productive partnerships with internal employees and a strong focus on providing a positive onboarding experience for external talent
• Serve as a role model for positive partnerships
• Perform other related duties as assigned

REQUIREMENTS

• 2+ years of experience in a related field
• Excellent communication, business writing, and customer service skills
• Able to professionally manage confidential and sensitive information
• Able to perform compliance duties work across multiple divisions
• Strong motivation, detail-orientation, visual attention, manual dexterity, integrity, and perseverance
• Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment
• Able to use a variety of business or technical programs to complete tasks
• High level of integrity, motivation, accountability, perseverance, and alignment with Prolink’s values

PREFERENCES

Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.