As health systems continue to face persistent concerns—staffing shortages, burnout, and rising patient acuity chief among them—clinical quality isn’t just a benchmark, it’s a lifeline. And a workforce partner that prioritizes excellence in care delivery is essential. At Prolink, we believe quality care starts with quality clinicians and ensuring that means building a process rooted in diligence, transparency, and human connection.
Here are five ways Prolink is raising the bar and driving clinical quality every single day.
1. Screening for the highest-quality clinicians
Before a Prolink clinician ever walks through a facility’s doors, they go through a rigorous screening process designed to ensure they’re among the best in the field. Experience and credentials we check for include:
- License
- Skillset
- Certifications
- Years of experience
- Negative history
- Professional reference(s)
Our internal clinical experts, many of whom are former bedside nurses and nursing leaders, review potential candidates holistically. We also factor in the culture and acuity level of the facility to ensure the clinician is not only qualified but also a strong fit for the environment. We’re not just checking boxes—we’re looking for people who embody clinical excellence and accountability.
Every health system we work with has a unique combination of circumstances, environment, and culture. When we evaluate clinicians, we make sure to take every aspect of the facility and work environment into account to ensure they’re the right fit.
Our process and resources are backed by accreditation from The Joint Commission, which we have maintained since 2016. The Joint Commission’s rigorous evaluation certifies a commitment to the highest standard of service and clinical quality.
2. Learning from past data and evaluations
At Prolink, data informs everything we do. That includes qualitative processes like evaluating clinicians. We prioritize clinicians with strong evaluations, positive client feedback, and consistent reliability. We cross-reference every clinician who applies with our extensive internal records to see if they’ve worked with us before—and how they performed. This allows us to quickly identify proven professionals and filter out anyone with a track record of reliability issues, such as failure to start or early walkouts. We ensure every health system that partners with us receives clinicians with a verified history of success.
3. Leveraging our robust network
Because we serve a wide range of healthcare organizations across the country, we’ve built a deep, diverse pool of clinicians who’ve already demonstrated their ability to deliver high-quality care. This gives us a broader selection of clinicians to draw from, meaning we can take an extra level of care in matching the right clinicians to the right roles instead of rushing to fill openings.
4. Prioritizing relationships, not transactions
The healthcare staffing world can sometimes feel impersonal. Many firms rely on automated systems or offshore recruiters to manage communication. At Prolink, we do things differently. Every clinician who joins us is greeted by a real person: Someone who takes the time to understand their goals, check in throughout onboarding, and ensure they feel supported on assignment. When people feel cared for, they perform better. That’s as true for clinicians as it is for patients.
5. Committing to continuous clinical support
Our work doesn’t end when a clinician starts their assignment. We stay engaged with both clinicians and clients throughout the placement, offering continuous coaching and responsive clinical support via our dedicated Clinical Team:
- Real time issue resolution for clinical or interpersonal challenges
- Performance coaching to help clinicians grow and succeed professionally and personally.
- Recognition programs to celebrate excellence and reinforce positive behaviors.
We find continuous engagement ensures that our clinicians feel valued and supported and that clients receive consistent, high-quality care throughout the duration of the placement. If an issue arises, we address it quickly and decisively. If a clinician excels, we make sure that success is recognized and carried forward. That ongoing diligence—combined with our personal investment in every relationship—is the unique value that Prolink brings to the table.
The Prolink difference
At its core, Prolink’s approach is all about trust. Through our diligence, processes, and high-touch service, we gain the trust of both the clinicians who represent us and the clients who depend on us. We’re moving beyond the transactional practices that became common during the pandemic, focusing instead on relationships, accountability, and human connection. When our clients call, we pick up. When our clinicians need support, we’re there.
That’s how Prolink drives clinical quality every day, in every interaction, with every placement.
Our commitment to clinical excellence goes beyond just fielding quality professionals. To ensure a strong pipeline of newly-licensed nurses in our partnered facilities, our Clinical Team also developed a one-of-a-kind program using our travel nurses as clinical preceptors. Download the free whitepaper and learn how this program made an impact.
