Field Service Engineer job in Nashville, TN

Job Summary:
We seek a skilled and customer-focused Field Service Engineer to join our team. In this role, you
will provide our clients with onsite technical installation, maintenance, and troubleshooting
support. The ideal candidate is a hands-on problem solver with excellent communication skills
and a strong customer service orientation.
Key Responsibilities:
• Travel to client sites to install, repair, and perform company products and equipment
maintenance.
• Diagnose errors or technical problems and determine proper solutions, demonstrating
high problem-solving skills.
• Carry out detailed field reporting and documentation for client visits.
• Provide training and support to clients in operating and maintaining systems and
equipment.
• Collaborate with technical team members to meet customer needs and handle complex
technical issues.
• Comply with safety and customer service guidelines and protocols.
• Maintain a solid working knowledge of industry standards and advancements.
• Provide feedback to the design and production teams based on customer interactions
and field experience.
• Work closely with the sales team to support customer satisfaction and business
objectives.
Requirements:
• Bachelor's degree in Engineering or a related field.
• Proven experience as a Field Service Engineer or similar role.
• Excellent problem-solving and troubleshooting skills.
• Strong practical knowledge of engineering concepts and the ability to apply them.
• Proficiency in relevant software, including CAD and diagnostic programs.
• Excellent customer service and communication skills.
• Ability to travel frequently and work extended hours when necessary.
• Strong time management and organizational skills.
• Ability to work independently and make decisions in the field.
• Valid driver's license and clean driving record.
Why join us:
This role offers the opportunity to work hands-on with our products and directly interact with our
customers. If you are a self-starter with a customer-centric approach and a passion for
problem-solving, we would love to hear from you. Enjoy the rewards of a challenging role in a
high-tech, professional setting and the chance to impact our customers' experiences.