Onsite CRM Coordinator - Cooperstown, NY (2024-3081) job

JOB SUMMARY

The Client Relationship Manager (CRM) Coordinator I position is within Prolink’s Operations department and

partners with key stakeholders to provide CRM support and ensure account and client needs are addressed

and handled in a timely manner.

RESPONSIBILITIES

● Provide administrative support to Prolink CRM with one or more large accounts

● Assist in daily and weekly reporting and QBRs to client

● Assist with timecard collection

● Assist CRM in talent selection, onboarding, compliance, and talent management

● Assist CRM in client communication and administrative functions regarding talent compliance files,

onboarding and assignment offers

● Communicate with internal Prolink team on account updates, extension offers, and talent management

● Offer suggestions for process improvement

● Meet weekly, monthly, quarterly and annual metrics

● Perform other related duties as assigned

REQUIREMENTS

● Requires daily onsite presence at a client office in Cooperstown, NY

● Excellent interpersonal, communication, customer service, leadership, and sales skills

● Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on

shifting priorities in a fast-paced work environment

● Able to use a variety of business or technical programs to complete tasks

● High level of integrity, motivation, accountability, perseverance, and alignment with Prolink’s values

PREFERENCES

Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s
requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the
candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse
qualifications will also be given additional consideration.

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