Onsite Client Relationship Manager (CRM) Coordinator - Cooperstown, NY (2025-3145) job

JOB SUMMARY

The Client Relationship Manager (CRM) Coordinator position is within Prolink’s Operations department and partners with key stakeholders to provide CRM support and ensure account and client needs are addressed and handled in a timely manner. Working onsite at Bassett Medical Center at least 2 days a week will be required.

RESPONSIBILITIES

● Provide administrative support to Prolink CRM with one or more large accounts

● Assist in daily and weekly reporting and QBRs to client

● Assist with timecard collection

● Assist CRM in talent selection, onboarding, compliance, and talent management

● Assist CRM in client communication and administrative functions regarding talent compliance files,

onboarding and assignment offers

● Communicate with internal Prolink team on account updates, extension offers, and talent management

● Offer suggestions for process improvement

● Meet weekly, monthly, quarterly and annual metrics

● Perform other related duties as assigned

REQUIREMENTS

● Requires daily onsite presence at a client office in Cooperstown, NY

● Excellent interpersonal, communication, customer service, leadership, and sales skills

● Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on

shifting priorities in a fast-paced work environment

● Able to use a variety of business or technical programs to complete tasks

● High level of integrity, motivation, accountability, perseverance, and alignment with Prolink’s values

PREFERENCES

Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.

Base Salary Range: $45,000-$55,000 based upon candidate experience.

#internal