Location: Florence, KY
Employment Type: Direct Hire

Job Summary:
We are looking for a customer-focused and technically proficient IT Support Specialist to join our team.
As an IT Support Specialist, you will be the first point of contact for internal users seeking technical
assistance and support. Your expertise in diagnosing and resolving IT issues, strong communication skills,
and dedication to customer satisfaction will play a crucial role in ensuring the smooth operation of our IT
systems. The ideal candidate will have a strong technical background, the ability to troubleshoot various
IT problems, and a passion for providing excellent customer service.
Responsibilities:
• Provide technical support and assistance to end-users via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues reported by users.
• Install, configure, and maintain hardware, software, and peripherals.
• Collaborate with IT teams to escalate and resolve complex technical issues.
• Assist in the deployment and maintenance of IT systems and equipment.
• Create and maintain user accounts and access permissions.
• Educate and guide users on best practices for IT system usage.
• Document and track support requests and resolutions.
• Stay updated on emerging technologies and IT trends.
Requirements:
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
Relevant certifications are a plus.
• Proven experience as an IT Support Specialist or in a similar role providing technical support to endusers.
• Strong technical knowledge of hardware, software, and networking.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and customer service abilities.
• Ability to prioritize and manage multiple support requests.
• Familiarity with help desk software and ticketing systems is a plus.
• Willingness to work flexible hours to accommodate IT support needs.

Job ID: 453045


We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law. For more information, please review our policy and resources HERE.

Application:

US only
Allowed formats: DOC DOCX PDF RTF TXT ODT
Max file size: 2 MB
Allowed formats: DOC DOCX PDF RTF TXT ODT
Max file size: 2 MB
Allowed formats: DOC DOCX PDF RTF TXT ODT
Max file size: 2 MB
Allowed formats: DOC DOCX PDF RTF TXT ODT
Max file size: 2 MB
Allowed formats: DOC DOCX PDF RTF TXT ODT
Max file size: 2 MB
Find Your Dream Permanent Role with Prolink

Find Your Dream Permanent Role with Prolink

One point of contact throughout the entire process makes applying for your next position easy and stress-free. A dedicated team of recruiters is there to address your questions and concerns every step of the way, from applying, to onboarding, and everything in between.

  • Exclusive Access to Jobs: Our clients partner with us to find the perfect candidates, so your Permanent Position recruiter understands exactly what the hiring manager is looking for. They can offer interview prep and resume building to ensure a positive experience.
  • Quick Feedback: You don't have to wait for weeks to find out whether you got the job! Candidates who go through our interview process receive feedback within 48-72 hours post-interview.
  • Attractive Benefits: Our recruiters find you the most attractive benefits package for your role.
  • A Dedicated Team of Recruiters: Fill out your profile, state your specialty, and we will match you to jobs that suit your career ambitions. We'll guide you through the process and even give you reminders to complete all necessary tasks and paperwork.
  • Support When You Need It: Our team can help you search for jobs, remain compliant, obtain licensure, and navigate the onboarding process. At Prolink, we’re here for you every step of the way.